Privacy Policy

This Privacy Policy describes how HarvestStack collects, uses, and shares information about you when you use our digital food marketplace platform (the "Service").

1. Information We Collect

We may collect the following information when you use our Service:

Personal information, such as your name, email address, phone number, and billing information.
Transaction information, such as the food products you purchase through our Service.
Usage information, such as the pages you visit on our website or app, the features you use, and the time and date of your visits.
Device information, such as your IP address, browser type, and operating system.

2. How We Use Information

We may use the information we collect for the following purposes:

To provide and maintain our Service.
To process transactions and fulfil orders.
To communicate with you about our Service, including responding to your inquiries and providing customer support.
To improve our Service and develop new features and products.
To personalise your experience and show you relevant content and advertisements.
To comply with legal obligations.

3. Information Sharing

We may share your information with third parties limited to the following circumstances:
With our food producers and suppliers to fulfil your orders.
With our payment processor to process transactions.
With service providers who help us operate our Service, such as hosting providers and email service providers.
With government authorities or law enforcement officials if required by law or in response to a legal request.

4. Your Choices

You can choose not to provide personal information to us, but this may prevent you from using some or all of our Service. You can also opt-out of receiving marketing communications from us by following the instructions in the communications.

5. Data Retention & Ownership

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your personal data remains your property, and HarvestStack acknowledges that it has no ownership rights over the data collected.

6. Data Security

We implement measures to protect your personal information from unauthorised access and disclosure, but no method of transmission over the Internet or method of electronic storage is completely secure.

7. Delete my data

You can request to delete your personal data by emailing [admin@harveststack.co] with the subject “Data Deletion Request” and your account email. We will remove your data unless we need to keep certain records for legal or business reasons (e.g., transactions, tax, or dispute resolution). If your data is linked to active transactions, we may need to complete those first.

8. Updates to this Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice by email or by posting a notice on our website or app.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at admin@harveststack.co

This Privacy Policy was last edited on 6th March 2025.